Terms and Conditions

Terms of use

This website (Site) is operated by MedicalCertificate.in (operated by Arupal SuperDocs Tech) (we, our or us).  It is available at: https://medicalcertificate.in/ and may be available through other addresses or channels.


MedicalCertificate.in is a platform (or a facilitating agency) that connects patients with doctor partners through a technology platform that assists doctor partners to manage their independent practices. Certificates to minors require the consent of the guardian and no certificate is issued without their approval.

MedicalCertificate.in provides no guarantee that a telehealth consultation is appropriate for your circumstances and does not provide any medical or health advice or services to you. MedicalCertificate.in shall not be held liable/responsible for non-issuance of Medical Certificate by the Registered Medical Practioner or any consequential situations arising out after issuance of Medical Certificate. You agree that the acceptance/denial of the Medical Certificate issued for all practical purposes is not within the realms of liability of MedicalCertificate.in. You agree that MedicalCertificate.in is merely a facilitating agency and has no direct involvement/role in the issuance of medical certificate and issuance of Medical Certificates.

We reserve the right to cancel or suspend your access to your subscription/service without notice and at our sole discretion.

Priority orders are serviced within 30 mins* within working hours, where the customer shares all their details, and attends the Doctor consultation. Handwritten prescriptions and medical notes are issued by the Doctor. The seal and the sign may be digitally printed based on the discretion of the Doctor.

Your Responsibilities

You agree to provide all information requested by us, Partner Doctors and Partner Providers and warrant that all information which you provide is true and fully complete.

If you do not understand any question asked in our questionnaire (on the Platform) or any advice given by a Partner Doctor and/or Partner Provider, you should seek clarification immediately.


By accessing and/or using our Site, you agree to these terms of use and our Privacy Policy (available on our site). (Terms). Please read these Terms carefully and immediately cease using our Site if you do not agree to them. 


We may, at any time and at our discretion, vary these Terms by publishing the varied terms on our Site. We recommend you check our Site regularly to ensure you are aware of our current terms. Materials and information on this Site (Content) are subject to change without notice. We do not undertake to keep our Site up-to-date and we are not liable if any Content is inaccurate or out-of-date.

License to use our Site

We grant you a non-exclusive, royalty-free, revocable, worldwide, non-transferable license to use our Site in accordance with these Terms.  All other uses are prohibited without our prior written consent.

Prohibited Conduct 

You must not do or attempt to do anything: that is unlawful; prohibited by any laws applicable to our Site; which we would consider inappropriate; or which might bring us or our Site into disrepute, including (without limitation):

  • Anything that would constitute a breach of an individual’s privacy (including uploading private or personal information without an individual’s consent) or any other legal rights;
  • Using our Site to defame, harass, threaten, menace or offend any person;
  • Interfering with any user using our Site;
  • Tampering with or modifying our Site, knowingly transmitting viruses or other disabling features, or damaging or interfering with our Site, including (without limitation) using trojan horses, viruses or piracy or programming routines that may damage or interfere with our Site
  • Using our Site to send unsolicited email messages; or
  • Facilitating or assisting a third party to do any of the above acts.

Exclusion of competitors

You are prohibited from using our Site, including the Content, in any way that competes with our business.  


The customer/client is not entitled to any refund on the ground that, the Registered Medical Practioner does not issue medical certificate on his subjective satisfaction, if otherwise, the consultation with the Registered Medical Practioner is undergone successfully. 


The Content is not comprehensive and is for general information purposes only.  It does not take into account your specific needs, objectives or circumstances, and it is not advice.  While we use reasonable attempts to ensure the accuracy and completeness of the Content, we make no representation or warranty in relation to it, to the maximum extent permitted by law. 

Intellectual Property rights 

Unless otherwise indicated, we own or license all rights, title and interest (including intellectual property rights) in our Site and all of the Content. Your use of our Site and your use of and access to any Content does not grant or transfer to you any rights, title or interest in relation to our Site or the Content. You must not: 

  • Copy or use, in whole or in part, any Content; 
  • Reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any Content to any third party; or
  • Breach any intellectual property rights connected with our Site or the Content, including (without limitation) altering or modifying any of the Content, causing any of the Content to be framed or embedded in another website or platform, or creating derivative works from the Content.

User Content

You may be permitted to post, upload, publish, submit or transmit relevant information and content (User Content) on our Site.  By making available any User Content on or through our Site, you grant to us a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license to use the User Content, with the right to use, view, copy, adapt, modify, distribute, license, sell, transfer, communicate, publicly display, publicly perform, transmit, stream, broadcast, access, or otherwise exploit such User Content on, through or by means of our Site.

You agree that you are solely responsible for all User Content that you make available on or through our Site.  You represent and warrant that: 

  • You are either the sole and exclusive owner of all User Content or you have all rights, licenses, consents and releases that are necessary to grant to us the rights in such User Content (as contemplated by these Terms); and
  • Neither the User Content nor the posting, uploading, publication, submission or transmission of the User Content or our use of the User Content on, through or by means of our Site will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

We do not endorse or approve and are not responsible for, any User Content. We may, at any time (at our sole discretion), remove any User Content.

Third-party sites

Our Site may contain links to websites operated by third parties.  Unless expressly stated otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites.  You should make your own investigations with respect to the suitability of those websites.  


We may, at any time and without notice to you, discontinue our Site, in whole or in part.  We may also exclude any person from using our Site, at any time and at our sole discretion. We are not responsible for any Liability you may suffer arising from or in connection with any such discontinuance or exclusion.

Warranties and disclaimers

To the maximum extent permitted by law, we make no representations or warranties about our Site or the Content, including (without limitation) that:

  • They are complete, accurate, reliable, up-to-date, and suitable for any particular purpose; 
  • Access will be uninterrupted, error-free or free from viruses; or
  • Our Site will be secure.

You read, use and act on our Site and the Content at your own risk.

Limitation of liability

Arupal SuperDocs Tech shall not be liable/responsible for acceptance/denial or adverse response by any authority/entity/employer/agency, to the medical certificate issued by the Registered Medical Practioner and it shall be the sole discretion/liability of the Registered Medical Practioner in the matters relating to the issuance of Medical Certificate.

To the maximum extent permitted by law, we are not responsible for any loss, damage or expense, howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent (Liability) suffered by you or any third party, arising from or in connection with your use of our Site and/or the Content and/or any inaccessibility of, interruption to or outage of our Site and/or any loss or corruption of data and/or the fact that the Content is incorrect, incomplete or out-of-date. 


To the maximum extent permitted by law, you must indemnify us, and hold us harmless, against any Liability suffered or incurred by us arising from or in connection with your use of our Site or any breach of these Terms or any applicable laws by you. This indemnity is a continuing obligation, independent from the other obligations under these Terms, and continues after these Terms end.  It is not necessary for us to suffer or incur any Liability before enforcing a right of indemnity under these Terms.


These Terms are effective until terminated by us, which we may do at any time and without notice to you.  In the event of termination, all restrictions imposed on you by these Terms and limitations of liability set out in these Terms will survive.


In the event of any dispute arising from, or in connection with, these Terms (Dispute), the party claiming there is a Dispute must give written notice to the other party setting out the details of the Dispute and proposing a resolution. Within 15 days after receiving the notice, the parties must, by their senior executives or senior managers (who have the authority to reach a resolution on behalf of the party), meet at least once to attempt to resolve the Dispute or agree on the method of resolving the Dispute by other means, in good faith.  All aspects of every such conference, except the fact of the occurrence of the conference, will be privileged. If the parties do not resolve the Dispute, or (if the Dispute is not resolved) agree on an alternate method to resolve the Dispute, within 30 days after receipt of the notice, the Dispute may be referred by either party (by notice in writing to the other party) to litigation in courts in the State of Odisha only.


If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision must be read down as narrowly as necessary to allow it to be valid or enforceable. If it is not possible to read down a provision (in whole or in part), that provision (or that part of that provision) is severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Terms.


Your use of our Site and these Terms are governed by Indian laws and all its states and territories. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in Odisha (India) and any courts entitled to hear appeals from those courts and waive any right to object to proceedings being brought in those courts. 

Our Site may be accessed throughout India and overseas.  We make no representation that our Site complies with the laws (including intellectual property laws) of any country outside India.  If you access our Site from outside India, you do so at your own risk and are responsible for complying with the laws of the jurisdiction where you access our Site.

Email: legal@medicalcertificate.in 

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